Activation Debit card “Existing customer”:
- Contact our phone banking service “IVR” on 16664 locally or (+202)23661000 internationally
- For English language press 2
- Enter your IVR PIN for confirmation
- Press 1 to activate your card
- If you have more than one in-active card will list the last 4 digits of the card for selection
- Once selected the card
- OTP will be sent to your reg mobile number
- Enter the OTP
- Enter the card PIN twice for confirmation
- SMS will be sent for confirmation with the activation
Debit Card Customers calling from an Unregistered Mobile Number:
- Contact our phone banking service “IVR” on 16664 locally or (+202)23661000 internationally
- For English language press 2
- If you are already a customer, press 1. If you are not a customer, press 2, if you are a governmental customer press 3” for card blocking press *
- If you are an existing Emirates NBD customer calling from an unregistered mobile number Press 1 and enter the Full Card Number
- If the card is inactive, please follow the below:
- Enter the mobile number linked to the already entered card
- Enter the 4-digit OTP sent to your reg mobile number by SMS
- Enter the new PIN and renter the PIN
- Now the card is active
- If the card is already active enter the Pin code and will be able to access the main menu
- Press 2 in case you do not have a card to be directed to an agent
Credit Card Customers calling from an Unregistered Mobile Number:
- Contact our phone banking service “IVR” on 16664 locally or (+202)23661000 internationally
- For English language press 2
- If you are already a customer, press 1. If you are not a customer, press 2, if you are a governmental customer press 3” for card blocking press *
- If you are an existing Emirates NBD customer calling from an unregistered mobile number Press 1 and enter the Full Card Number & the card expiration date. If the card is inactive, please follow the below:
- Enter the mobile number linked to the already entered card
- Enter the 4-digit OTP sent to your reg mobile number by SMS
- Enter the new PIN and renter the PIN
- Now the card is active
- If the card is already active, please enter the Pin code and will be able to access the main menu
UAE
