Dear Emirates NBD customer, based on the recent CBE instructions, it was decided to follow the below steps pertaining to credit cards international limits:
International online purchase limits in case of no travel request submitted (Inside Egypt) below limits will apply:
| Both Secured & Unsecured Credit Cards |
| Card type |
International Monthly POS |
International Monthly Cash |
|
Standard
|
EGP 12,500
|
EGP 0
|
|
Titanium/Gold
|
EGP 25,000
|
EGP 0
|
|
Platinum
|
EGP 37,500
|
EGP 0
|
|
World/Corporate
|
EGP 50,000
|
EGP 0
|
For newly issued credit cards as of December 24th, 2023, international transactions will not be allowed for a duration of 2 months from the date of issuance. After 2 months from the date of issuance, purchases in foreign currency will be based on card type and cash withdrawals from ATMs will remain suspended.
Cash withdrawal limits to remain at zero.
In case of traveling, below steps must be followed:
- Submit a request to activate credit card’s international spending limit without having to present any related documents in advance
- You will be requested to submit a copy of the departure and arrival stamps on your passport within 90 days from limits activation through the email: [email protected]
You can submit your request through any of the following communication channels:
- Call center 16664 from inside Egypt or (+202) 23661000 from outside Egypt
- Communicate with your account manager
- Visit the nearest Emirates NBD branch
If the above-mentioned documents are not submitted within the 90-day period of activation of the international spending limits or proof of exceeding 90 days abroad, the following will occur:
- Credit card will be suspended
- You will be included in the negative list of clients of the Egyptian Credit Inquiry Company I-Score
- You will be on the list of clients who are prohibited from issuing credit cards or benefiting from banking services in the future
- Both Secured & Unsecured cards to be granted Int’l monthly purchase limits of EGP 25K, EGP 50K, EGP 100K and 150K for standard, titanium, platinum, world cards respectively.
- Both Secured & Unsecured cards to be granted Int’l monthly cash limits of EGP 5K,EGP 5K, EGP 10K, EGP 12.5K for standard, titanium, platinum, world cards respectively.
*International spend limits will be enabled based on the travel duration requested, and according to the bank’s approved limits for each card type, as per the below table (subject to change at bank’s sole discretion):
| Both Secured & Unsecured Credit Cards |
| Card type |
International Monthly POS |
International Monthly Cash |
|
Standard
|
EGP 25,000
|
EGP 5,000
|
|
Titanium/Gold
|
EGP 50,000
|
EGP 5,000
|
|
Platinum
|
EGP 100,000
|
EGP 10,000
|
|
World/Corporate
|
EGP 150,000
|
EGP 12,500
|
Cash withdrawal fees from ATMs outside Egypt are 6%, with a minimum of EGP 50. Mark up fee 10%
**Customers can enjoy the international spending limits after two months from the credit card’s issuance date.
- In case the customer stays abroad for a duration exceeding 90 days, supporting documents must be sent to the bank proving the customer’s presence abroad before the end of the specified duration
- In case the customer is already outside Egypt, they can contact our call center on (+202) 23661000 & submit the request including the return date. Accordingly, the limit will be enabled based on the card type & return date
- In case customer do not submit a copy of the departure and arrival stamps on their passport, any new request to activate the international spending limit for the credit card will not be accepted until the required documents are submitted
- In case the customer is seeking medical treatment or Education that requires foreign currency, official documentation must be submitted. Accordingly, international limits will be enabled, subject to the bank approval
- Please note that the international usage for debit cards on EGP accounts have been suspended
Important notes:
- International purchase limits shall not exceed the credit card limit.
- Regardless of the card issuance date, travel requests will be declined in case of the below:
- Travel documents (departure and arrival stamps) were not provided for a previous travel request.
- International spend misuse was detected, noting that international spend might be suspended for the same reason.
- In case of submitting a travel request and the client has more than one credit card, international limit will be granted to one card only.
- International credit cards spending will be restricted to certain merchant categories, for example: jewelry
- Please do not use your cards in commercial or unusual transactions abroad. It is also prohibited to allow anyone (other than the card owner) to use them abroad instead of him/her, in order to avoid stopping transactions on the card
Terms and conditions apply
Tax registration number 204-897-319
UAE
