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Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Dubai, May 6, 2014: Emirates NBD, a leading bank in the region, today announced that it has been named "Social Brand of the Year," at the recent MENA Digital Awards, in recognition of its integrated and dedicated presence on social media platforms. The bank also won an award for 'Best use of Data," for demonstrating successful use of Search Engine Optimization techniques to enhance the visibility of its website.
The MENA Digital Awards recognizes success stories and excellence in the digital sector, and sets the benchmark for the best in planning, creativity, innovation and effectiveness in digital marketing, technology and production.
The two awards are testament to Emirates NBD's concerted focus on strengthening its online presence, through engaging directly with customers and ensuring that they receive superior customer support.
The 'Best Social Brand' award was in recognition of Emirates NBD launching a social media programme aimed at providing a scalable experience in solving customer issues. Under the programme, the bank successfully set up a dedicated social media team to focus on customer issues and transform customer experience. As evidence of its success, customer engagement levels on Emirates NBD's various social media platforms have dramatically shot up since the start of the programme. Additionally, the speedy response to resolving customer issues has resulted in a reduction in negative sentiment by approximately 50 per cent.
"Providing superior customer service is a key differentiator of Emirates NBD's service offering, and our social media channels are ideally positioned to facilitate direct interaction with customers," said Vikram Krishna, Head – Group Marketing and Customer Experience, Emirates NBD. "The award recognizes the best use of customer-focused social media platforms to provide information and assistance to customers. We are honored to receive these awards and will continue to grow and evolve based on our customer requirements."
The jury at MENA Digital Awards also recognized Emirates NBD for demonstrating best use of data for optimizing search to enhance the visibility of its website. Using tools such as Google Analytics and on-page optimization, Emirates NBD set up a tracking mechanism to map customer acquisition and source of traffic. The bank successfully enhanced its online presence by increasing organic ranking of keywords, which resulted in over 250 per cent growth in organic leads.
The awards came shortly after the bank was recently honored with a Bronze and Silver award at Dubai Lynx 2014 for its innovative campaigns on social media platforms.
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