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Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
View support centreEveryday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Dubai, 20 November, 2016: Emirates NBD, a leading bank in the region, today announced that it will soon debut ‘EVA™’, the region’s first intelligent voice-based and chatbot Virtual Assistant for banking in the Middle East and North Africa (MENA).
Emirates NBD Future Lab™, a key initiative of the bank’s digital strategy, is currently piloting EVA™’s voice capabilities via a select customer user group for calls to its customer service centre. The beta version includes chatbot capabilities via the bank’s Facebook messenger, soon to be extended to its popular mobile banking application. The pilot enables the user group to interact and receive assistance from EVA™ using natural or conversational English, offering a more intuitive and personalised customer experience, based on artificial intelligence algorithms.
“EVA™ will soon be an exciting new addition to our customer service toolkit, acting as an intelligent virtual assistant to help customers with their banking needs,” said Suvo Sarkar, Senior EVP & Group Head – Retail Banking & Wealth Management at Emirates NBD. “Leveraging cutting-edge technology, EVA™ will usher a new era of instant customer service via a human-like conversational interface. Activating EVA™ is a part of our over-arching customer-first philosophy to make banking simpler and more convenient through digital innovation.”
According to recent reports by Statista, 43% of mobile voice search users do so because it is quicker than going on a website or using an app. Emirates NBD Future Lab™ is testing implementation of EVA™ as part of the bank’s AED 500 million commitment to digital innovation and multichannel transformation to increase customer loyalty. As virtual assistants like Siri, Cortana, Amazon Echo and others play an increasingly important part of our daily lives, Emirates NBD plans to continue to invest in evolving EVA™’s functionalities to become more engaging and intuitive.
Commenting on the bank’s plans for EVA™, Pedro Cardoso, Head of Multichannel and CRM at Emirates NBD said, “Emirates NBD has always been a step ahead in anticipating customer’s needs and offering simpler banking solutions by leveraging digital innovation. We recognise that customers today need quicker access to service and EVA™’s intelligent voice and text with natural language recognition capabilities will help us provide a level of engagement never seen before by the region’s banking customers.”
In the first phase of the pilot, EVA™ will understand the customer’s request and route directly to the appropriate menu solution both via voice and chat, allowing self-service where possible, or routing to a customer service agent to resolve the query. In the near future, EVA™ will transform the traditional way customers interact with the bank, by offering a true omnichannel experience allowing customers to start a conversation over chatbot and continue via voice across multiple devices, making it much easier and more convenient.
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