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Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Flagship event of Emirates NBD Group Customer Experience Month themed #iownit
Dubai, 23 October 2019: Emirates NBD, a leading banking group in the region, is convening its second annual Customer Experience (CX) conference on 24 October 2019, providing a platform for industry leaders from various sectors to discuss enhancing customer experience in the UAE and wider region.
The event will bring together 200 key executives and senior management from Emirates NBD and its business partners to discuss current trends and innovations in delivering outstanding CX. The conference is part of Emirates NBD Group Customer Experience Month, an annual initiative that has underpinned the bank’s relentless focus on customer excellence over the years, with participation from staff across Emirates NBD’s operations and branches in the UAE, Egypt, KSA and Emirates Islamic.
The 2019 edition of the Customer Experience Month is being held under the theme #iownit, reflecting the bank’s vision of empowering employees at every level to take ownership of customer happiness and satisfaction. In addition to the conference, the bank will roll out a series of programmes and activities engaging staff, senior management and customers, including customer experience workshops with external experts, under the themes: Creating a lasting impression, Boosting innovation; and Inspirations from real life customer experiences.
The bank will also run a social media campaign centred around the hashtag #YouMakeUsBetter, with the aim of soliciting suggestions from customers on further improving the banking journey. To date, the bank has implemented over 50 ideas and suggestions made by customers.
Emirates NBD’s annual CX month provides a valuable opportunity for staff across business units and teams to exchange ideas, put forward suggestions, and strengthen their commitment to customer service excellence. The event’s theme for this year, #iownit represents the bank’s commitment to investing in its customer experience strategy and initiatives in order to not just solve customer pain points but also successfully cater to the evolving needs of the market and simplify everyday banking for customers.
The Emirates NBD Customer Experience Month 2018 event last year saw over 8,000 staff participate across various segments, units, and locations, with a total of 400 employees recognised through spot and weekly awards.
Earlier this year, the bank was recognised at the Gulf Customer Experience Awards for its customer-centric ethos and championing of excellent customer experience as a key driver for business success. Emirates NBD secured awards in four categories: Business Change and Transformation, Best CX Strategy, Customer Complaints and Customer Experience Team. In recent years, the bank has also made investments towards customer service excellence focusing on both cultural re-engineering programmes for employees as well as adopting technology-driven solutions to enhance and simplify customer engagement points.
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