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Privacy & Security
Safeguarding your information is a shared responsibility

Our security procedures and Code of Ethics ensure utmost confidentiality at all times of the information you entrusted to us. However, you also play an important role in keeping this information secure. Browse through the tabs below to find what you can do to enjoy banking convenience with absolute peace of mind.

 

Fight Fraud

Fraudsters could be targeting you – Together Against Fraudsters

As Emirates NBD, we thrive in providing our customers the finest banking experience, it’s also our goal to ensure that they are safe from frauds.

If you believe that you are a victim to fraud, report your case to 16664 from inside Egypt, and +2 (02) 23661000 from outside Egypt. You can also block your debit or credit card instantly from the Mobile Banking Application.


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Advance Fee Fraud

Say no to advance fees. No legitimate company will ask you for an advance fee.

 

Advance fee frauds are very common and vary in type, style and delivery but all are after the same thing to get you to pay time and time again for non-existent funds or large sums of money or goods. The people who operate these scams are professional at it and will provide you with what appear to be plausible and realistic scenarios.

Identity Fraud

Protect your identity, online and offline.

 

Identity fraud can be described as the use of another person's personal information, without his/her consent or authorization, to commit a crime or to deceive or defraud that other person or a third person. The stolen identity is used in criminal activity to obtain goods or services by deception.

Most identity fraud is committed in the context of financial advantage, such as accessing a victim's credit card, bank or loan accounts or opening a new credit card account in the victim's name, and then charging purchases to that account, or entering into a loan agreement in the victim's name.

The e-mail and SMS Fraud

How to protect yourself from Email and SMS fraud?

 

Fraudsters will send you e-mails or SMS trying to scare you by saying:

  • Your account, Debit Card or Credit Card has been frozen or blocked
  • You cannot deposit or withdraw money from your account
  • You need to verify your account and provide confidential data such as Debit Card, Credit Card numbers and PIN

They will further pressurize you to share your confidential account information over a link or by phone.

Please remember that the Bank will never send you such e-mails or SMS.

The Lottery Fraud

Protect yourself from bogus prizes from fraudsters.

 

Fraudsters will tempt you with winnings by e-mail, phone or SMS:

  • You have won a car!
  • You have won a cash prize!
  • You have won a trip!

They will persuade you to share your confidential bank and card details to claim your prize.

Please remember that the Bank will never ask for your confidential details.

The ATM Fraud

How to stay vigilant when you withdraw/deposit your cash at the ATM?

 

Fraudsters will try to cheat you out of your money by:

  • Trying to distract you to capture your Card or PIN details
  • Installing a small camera to steal your details

Be alert

  • Look at the ATM for unusual signs or changes
  • Cover the PIN pad when entering your PIN

e-mail Redirection/Fund Transfer Fraud

Always check all characters in an email ID.

 

Fraudsters will:

  • Send you an e-mail from an e-mail ID similar to that of your business associates
  • They will inform you about a change in their bank account number
  • Share a different IBAN or Account and ask you to transfer funds
  • Change the contact details in the e-mail to manage any callbacks

Be alert

  • Always check all characters in an e-mail ID
  • If the e-mail directs you to send money in a different IBAN or Account, please call your client to confirm
  • Do not call your clients from the numbers mentioned in the e-mail

Vanishing Ink or Magic Ink

Use your own pen when you fill in your details on a bank form/cheque.

 

Fraudsters will:

  • Approach you as a Bank representative and offer various loans or products
  • Collect your documents including the latest Bank statements
  • Fill the application form and Security Cheque using Vanishing or Magic Ink pen and ask you to sign in using your pen

Be alert

  • Never issue a blank Cheque and do not let anyone fill in the security Cheque
  • Always fill in the beneficiary name and make it ‘Account Payee’ with your own pen
  • Always cross-check the credentials of the individual representing the Bank by checking his official Photo ID card
  • When in doubt, contact the Bank’s Call Centre

Data Privacy Fraud

Never share financial information such as bank account details and credit card numbers, ATM PIN etc.

 

Fraudsters will try every trick to:

  • Make you share financial information through e-mail or phone calls or Social Media
  • Send you malicious links, which may download malicious content on your computer or ask you to download an App on your mobile
  • Downloading the same can steal your data without your knowledge
  • Your information can be misused to impersonate you and to obtain financial products or facilities

Be alert

  • Limit the information you share on Social Media platforms. Do not make your personal details visible for everyone on Social Media
  • Create strong and complex passwords and change them frequently
  • Do not download unknown Apps
  • Do not respond to unsolicited calls or text messages
  • Remember, the Bank will never ask for your confidential details

Phone Fraud

Do not respond to unknown or unsolicited calls.

 

Fraudsters will call you:

  • Impersonating as Government Agencies, Banks, etc. and mention some of your information available on Social Media platforms to gain your trust
  • They will create a sense of urgency that you have missed a deadline and demand immediate action
  • They can also use threats to revoke a business license or close an account
  • They will persuade you to share your confidential information

Be alert

  • Do not respond to unknown or unsolicited calls
  • If you are told of a dire action on your bank account, contact the Bank’s Call Centre and verify the same
  • Do not share any confidential information such as Username, Password, PIN, three-digit CVV number or OTP with anyone over the phone or otherwise

#SecureYourAccount

Protecting your identity matters at all times. Our latest film, "It Wasn't Me", brings you the do’s and don’ts of keeping your identity and bank account secure at all times.

Watch the film to find out all the things a bank won’t ask, but a fraudster will.

We're here to help.

#SecureYourAccount at all times.

Vishing
Be vigilant, do not disclose your personal information over the phone to anyone

Short for voice-based-phishing, 'Vishing' is a criminal mechanism where people are attracted to share their personal identity data and financial account credentials over the telephone, either to an Interactive voice response (IVR) machine or a person.

These calls always try to convince bank customers that there's an issue with their banking account or debit/credit card or that they won a big prize amount, which attract them to share personal details with them over the call.

 

Phishing
Be aware of spam emails, verify the source is safe before clicking on links or email attachments

Phishing is a cybercrime in which a target or targets are contacted by email, by someone acting as a legitimate institution to attract individuals into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords.

It uses deceptive e-mails and fake websites to gain this personal information that is then used to access important accounts and can result in identifying theft and financial loss.


Card Skimming
If you have any doubt about the authenticity of the ATM or the POS machine, do not use it

Card skimming is the act of using a skimmer to illegally collect data from the magnetic stripe of a credit, debit or ATM card. These skimmers are installed in the ATM or POS machines. This information, copied onto another blank card's magnetic stripe, is then used by an identity thief to make purchases or withdraw cash in the name of the actual account holder.

Check the ATM or the POS machine for any abnormalities and look for any unusual or strange additions to the machine.


Ecommerce
This is the fraudsters’ preferred method, and it is becoming more common

Ecommerce fraud is an illegal transaction made in a web-shop. The big difference between physical and online payment fraud is, that, the card does not need to be present when making an online transaction. The fraudster simply needs the card information. With a large amount of card information stored and transferred online, it has become easier for fraudsters to get access to this information.

Accordingly, we highly pursue our customers to use their cards on trusted websites and avoid fake ones.

Ensure to have an updated browser software as it helps to add protection against fake websites. Modern browsers warn you if you visit fake websites and it is harder for viruses to infect them.

However, if you suspect any transactions on your debit/credit cards, you can instantly block your card from the Mobile Banking Application.


Security Tips

Safeguard your details and protect yourself from identity fraud

Email Security Tips

Use your email safely by keeping in mind the following

 

Don't reply to any e-mail that requests your personal information.

Be very suspicious of any business or person who asks for your password, PIN (Personal Identification Number), or other highly sensitive information.

Learn to spot fake emails and fake websites

Fraudsters set them up to deceive people into giving away their passwords and bank details. The technical word for this is 'phishing'.

For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.

They are good at making their emails and websites look realistic. But you can often spot the fake ones:

  • Unreliable and suspected looking email or web addresses
  • Poor design, typos or bad spelling
  • They ask you to do something unusual
  • A site doesn't display the padlock symbol in the address bar when you log in

If in doubt, check with us first. Avoid clicking on links in emails. A starting point on protecting yourself online is to use the software we refer to from this site. Rapport software and up-to-date web browsers block fake websites.

Minimise the use of attachments

Copy and paste text as often as possible.

Question unsolicited/unwanted documents

Unsolicited bulk mail and commercial email can put you and your organization at risk. Questioning it means not opening it, not passing it on, and notifying your system administrator immediately.

Never respond to spam email

For a spammer, one "hit" among thousands of mailings is enough to justify the practice. Instead, if you want a product that is advertised in a spam email, go to a Web site that also carries the product, inquire there, and tell them you do not approve of spam methods and will not support a company that uses spammers.

Never respond to the spam email's instructions to reply with the word "remove"

This is just a trick to get you to react to the email – it alerts the sender that a human is at your address, which greatly increases its value. If you reply, your address is placed on more lists and you receive more spam.

Never sign up with sites that promise to remove your name from spam lists

These sites are of two kinds: genuine AND spam address collectors. The first kind is ignored (or exploited) by spammers, and the second is owned by them. In both cases your address is recorded and valued more highly because you have just identified it as read by a human.

Question executable programs received via email

This is a common means for passing on viruses. Do not open them, do not pass them on, and notify your system administrator if you receive them.

Disable macros on your machine

To do this, you will need to open the application. On Word 2000, select Tools, then select Macros, then select Security, and then checked High: Only signed macros from trusted sources will be allowed to run. Unsigned macros are automatically disabled

Make sure that file extensions are viewable

This will alert you to files of the following types: .exe, .vbs, and .shs. To view file extensions in Windows select the Start menu, then select Settings, then select Control Panel, then select Folder Options, then select View, then UNCHECK the command that reads Hide File Extensions for Known file Types.

Notify the person you received an infected file from

This helps them correct the problem within their system before passing the virus on to other users.

Monitor your transactions.

Review your order confirmations, credit card, SMS transactions, and bank statements as soon as you receive them to make sure that you are being charged only for the transactions you made. Immediately report any irregularities.

Keep your virus protection up-to-date

If you experience anything that arouses your suspicions, please reach our call center representative on 16664 from inside Egypt, and +2 (02) 23661000 from outside Egypt

Protect your mobile phone

Your mobile phone may contain personal information.

 

You may even use it for internet banking and online shopping.

For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.

You may want to think about:

  • Setting and using a security PIN code
  • Adjusting the phone settings so that it locks automatically if you don't use it for five or ten minutes
  • Not storing passwords or other sensitive information on your phone in a way that can be understood by someone else
  • Not storing your home phone number and address under ‘home’ in the contact list (you wouldn't want a thief to be able to know your address and be able to check if you're home)
  • Be wary of voicemail and text message scams
  • Clicking on links in text messages can be risky - be careful

If you lose your phone, report it to your mobile phone provider immediately. Make a note of your phone's IMEI number (dial *#06# to get it). This will make it easier for your phone company to disable a stolen phone.

ATM Security Tips

Here are some of the ways by which you can protect yourself every time you use your ATM

 

You should always be aware of the security when using an ATM and should always follow these general tips to ensure your personal information is kept safe:

  • Never disclose your Personal Identification Number (PIN) to anyone.
  • Never write your PIN or Password on your ATM card or Credit card. Memorize your PIN or Password.
  • Never use an ATM with a blank screen.
  • Do not force your card into the card slot.
  • Stand close to the ATM and use your body and hand as a shield to make sure nobody sees you entering your PIN.
  • Keep your hand over the card slot to make sure nobody can swap or take your card.
  • Follow the instructions on the ATM screen carefully.
  • Do not insert your card until asked to do so by the display screen.
  • Only put in your PIN when the ATM tells you to do so.
  • Avoid drawing cash late at night or when you are alone.
  • Leave the ATM immediately if you don't feel safe or you are suspicious of individuals wandering around. Come back later or use another ATM.
  • Never hurry when using an ATM. Make sure you are not distracted, intimidated or rushed into your transaction.
  • Never accept help from strangers when using an ATM. Always be wary of strangers asking for help. While one distracts you, the other steals your card and money.
  • Do not count your cash in front of the ATM.
  • Avoid using ATMs in secluded areas after dark.
  • If the ATM retains your card, cancel it immediately.
  • Never allow a bystander to call the toll-free number on your behalf - they could be tricking you into thinking your card has been stopped.
  • Always check that it is your card you get back from the ATM.
  • Be aware of the daily withdrawal limits on each of your cards and decrease them if necessary.
  • When using your card at the ATM, be alerted that there are no additional devices attached on the card reader slot or keypad, and also ensure that no one can see you punch the PIN number on the ATM keypad.
  • Report lost or stolen cheques, ATM cards, or Credit Cards as soon as you discover they are missing.

Online Banking Security

Protect your information every time

 

You have to protect your information at all times over the internet or during your normal banking activities by simply following these tips:

Protect your Password and Personal Information:

  • Do not use passwords that are easy to guess, e.g. your name, your date of birth, your telephone number(s), etc.
  • Use a combination of upper and lower case letters as well as numbers.
  • Do not share your password with anyone and do not use the same password for other websites.
  • Change your password frequently and never write it down.
  • Always log into Internet Banking via our sites at the following addresses: www.emiratesnbd.com.eg and not through other links.
  • Avoid logging into Internet Banking from Internet Cafes, Libraries or public sites.
  • Always close the window once you have logged out of your Internet Banking session.
  • Important: No one at Emirates NBD will ever ask you for your internet banking password. If someone does ask you for it, they do not represent the Bank and you should not under any circumstances provide this information.

Protect your Computer and Internet session:

  • Never share your computer.
  • Use a password on your PC to prevent unauthorized access to your information.
  • Be wary of opening email messages from untrustworthy sources, especially if they contain attachments.
  • Do not reply to emails that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you in disclosing sensitive personal information.
  • Use personal firewalls and anti-virus software.
  • Avoid downloading software such as screen savers, desktop themes, games, and other executable type programs from websites that are obscure or unidentifiable. These programs may contain Trojan viruses that would enable hackers to monitor or take over your PC.
  • Disable all unnecessary services running on your computer.
  • Always verify that the site is the genuine Emirates NBD site.
  • Do not leave your internet banking session unattended at any time.
  • Before you start your internet banking session, ensure that all other internet sessions are closed. If your internet banking session is open we recommend that you do not open other internet browsers at the same time.
  • Please contact our call center on 16664 from inside Egypt, and +2 (02) 23661000 from outside Egypt in case you receive fraudulent emails or require any assistance using our Internet Banking service.

Update your browser

Modern browser software adds protection against fake websites.

 

The program you use to look at websites is called a web browser. Modern browsers warn you if you visit fake websites and it is harder for viruses to infect them.

If you have updated your computer regularly, it is likely that you are already running either the latest version of Microsoft Internet Explorer / Google Chrome / Mozilla Firefox (on Windows PCs) or Safari (on Macs). It is a good idea that you install an up-to-date web browser. There are several to choose from and they are all free.

Keep your software up-to-date

It's harder for viruses to infect updated software.

 

You can check if your Windows computer is up to date in the Action Center in Windows 7. For Windows 10, the Update & Security link is located in the Windows Settings menu.

  • The criminals who create viruses take advantage of software bugs to infect computers.
  • Software companies fix bugs with free downloadable updates.
  • It is a good idea that you install updates for your software as soon as they become available.
  • Be wary of fake emails about fake updates. Use the update software that comes with your computer - don't click on links in emails. As well as your computer software, other programs need updating. This includes your web browser and the applications you use. Most modern software will check for updates automatically. You may want to install them as they become available.

Don't share private information online

Double-check privacy settings on social networking sites.

 

What's your mother's maiden name? What's the name of the first school you went to? What was your favorite subject at school? What's your address? Birthday? Phone number?

All these information is useful to people who want to steal your identity or break into your online banking. You wouldn't give this information away to a stranger on the street but if you use social networking sites, such as Facebook, Twitter or MySpace, you could be over-sharing personal data.

You may want to think carefully about the information you put into your profiles on sites like these. It is also a good idea that you check the privacy settings on each site that you use to make sure you only share personal information with people you trust.

Please also remember that you must take all reasonable precautions to keep your details safe and prevent any unauthorized use of any cards and security details. If any information forms part of your security details, you should make sure that you do not disclose it to anyone else.

Look after your paper statements

Fraudsters use personal information from different sources to steal people's identities.

 

Viruses are one way to do it. But they also use paper documents of your accounts containing personal details, such as receipts and bank statements.

Fraudsters use many methods such as searching in dustbins to obtain these documents. You should take simple precautions to keep your details safe and to dispose these documents safely, such as shredding them before you bin them.

Understand how criminals use the internet

Criminals are in it for the money

 

There are many ways for them to make money online:

  • Steal your passwords and bank details with viruses, fake emails and fake websites
  • Ask you to provide security details
  • Send spam with fake offers and products
  • Take over your computer and use it to attack other people's computers
  • Use viruses to display unwanted adverts on your PC

We take your online banking security and privacy very seriously. Protecting yourself and your money takes a bit of know-how and the right software.

Avoid online fraud and con tricks

If it's too good to be true, it probably is

 

When it comes to protecting yourself and your money on the internet be wary of ridiculous deals.

Criminals may contact you by email, through websites you use, via SMS or even by phone. It pays to be on your guard as they can be quite convincing.

Here are some warning signs:

  • Big promises: 'You have won the lottery'
  • Big threats: 'Your account has been hacked'
  • A false sense of urgency: 'Act now or it'll be too late'
  • Unnecessary secrecy: 'Don't tell anyone'
  • There is no reason for them to contact you. Did you even buy a lottery ticket?
  • 'Business opportunities' that involve holding or receiving money for strangers

If an attachment looks suspicious, don't open it. Don't install software unless it comes from a website you trust. If it doesn't feel right, take your time.

If you suspect that there is a problem with your online banking, you can always talk to us first.

Reporting Fraud

Follow the below guidelines if you faced fraud

 

    Contact your bank(s) and credit card issuers immediately to ensure the following are done:

    • Access to your accounts can be protected
    • Stop payments placed on missing cheques
    • Personal Identification Numbers (PINs) and Online Banking Passwords changed
    • Be sure to indicate to the bank or issuer all the cards and/or accounts potentially impacted, including your ATM cards and credit cards.
    • Review all recent transactions on your accounts linked to those cards. Additionally, ensure that no one has requested an address change, title change, PIN change, or ordered new cards or checks to be sent to another address when appropriate.

    Maintain a written chronology of what happened, what was lost, and the steps you took to report the incident to the various sources. Be sure to record the date, time, contact telephone number, person you talked to, and any relevant report or reference number and instructions.

    For further information or queries, please call 16664 from inside Egypt, and +2 (02) 23661000 from outside Egypt

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