Your safety remains our top priority and we are committed to meet all your banking requirements at all times.

The Coronavirus (COVID-19) situation is changing rapidly and we want you to stay updated on all the precautionary measures we’re taking to ensure your health and wellbeing. We understand that with the growing outbreak comes heightened concerns, but we are here to support you with all that we can. We are assuring you that we are closely monitoring the situation and in spirit of transparency, we would like to share all the measures we’re taking to minimize health risks.

Branches

Starting from now and for your safety, all customers are requested to wear medical face masks before entering any of the bank's branches.

Cairo – May 15^th 2020 – In line with the Federation of the Egyptian Banks, new precautionary measures are being taken to reduce viral infections of the Corona virus among customers and employees in the banking sector. The Federation urges all bank customers to wear medical face masks before entering any bank branches. This decision will be instated starting from Sunday, 17^th May 2020, while continuing all responsible banking measures and precautions within branches to avoid viral transmission and infection.

Mr. Mohamed Berro, CEO of Emirates NBD - Egypt, said, "in light of the global health crisis and the spread of the Corona virus, we urge to our customers to follow all precautions so that all banking operations are regularly and safely executed.".

The new medical face mask regulation falls in line with the measures adopted by the Egyptian government, the Central Bank, Ministry of Health and several judicial entities.

• We have limited our branch working hours to operate from 8:30 AM to 3:00 PM
• All branches are equipped with the necessary social distancing precautions and are in line with international healthcare guides
• High-touch areas in our branches and ATMs are being sanitized and disinfected regularly as well as deep cleaning protocols are being carried out to minimize health risks
• Our employees are kept informed on all the necessary actions to ensure that workplaces and branches remain safe

For more information on Branches and ATMs, click here.

Digital Banking

• Our digital banking platforms are available, making banking from home easy and convenient
• We realize that challenging times impact businesses the most so we waived the monthly registration fees for the SmartBUSINESS application for 6 months and money transfer fees in Egyptian Pounds are now free of any charge
• Many services have been made available through our Digital Banking platforms to save you the trip to the branch
• Money transfer limits is now up to 1.5M through Online & Mobile Banking Channels

For more information on the SmartBUSINESS application and registration, click here.

Cards

• Daily cash withdrawal limit for debit and credit cards are capped at EGP 20,000 until further notice
• Daily POS withdrawal limit has been increased on debit cards
• Waiving fees & charges on ATM cash withdrawals for debit & credit cards

Supporting our Community

• In recognition of all the heroic efforts of the front liners fighting Covid-19, all healthcare workers can now skip the queues in branches to save their time on saving lives
• We are offering free grocery shopping and errand running services for our Priority Banking senior citizens

For more information on the Senior Citizens’ initiative, click here.

We are committed to doing all that we can to support you and will continue to share updates as well as resources to help us best navigate these unprecedented times. Together we will get through this. Together we will conquer.