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Examples of such Personal Data you may provide to us include your name, passport or other identification number, telephone numbers, mailing address, email address, transaction information where you have a product with us or use a service provided by us and any other information relating to any individuals which you have provided in any forms submitted to us, such as employment history, educational background, income levels or via other forms of interaction with you.
It is not mandatory for you to provide the Personal Information that we have requested, but, if you choose not to do so, unfortunately, we will not be able to provide you with our services through Emirates NBD Digital Banking. You have a right to be informed of Personal Data processed by Emirates NBD, a right to rectification/correction, erasure and restriction of processing.
Generally, we collect your personal data in the following ways:
We may use your information or combine it with other information to / for:
Depending on which Services you use, we collect different kinds of Personal Information from/about you. Basically, we may collect 4 types of data from you through Emirates NBD Mobile /
Online Digital Services.
We maintain strict security systems designed to prevent unauthorized access to your information by anyone, including our staff. Emirates NBD Bank takes every necessary precaution to protect the confidentiality of its client’s information, including the confidentiality of personal data.
We’re committed to respecting your privacy and safeguarding your personal data. If we’re required by law to share your data with other organizations, such as the government, we always do so securely and we don’t share more than we need to. When we ask other companies to process data on our behalf we’ll always make sure they follow similarly high standards to those followed at Emirates NBD. Sometimes we use data to support government initiatives. But any reports that we publish will always be anonymous so your personal data remains exactly that – personal to you.
We are also entitled to transfer/ disclose the personal data of our client to and from the third parties if it is necessary for performing the service properly, permitted by the legislation and/or serves the commercial purpose of the Emirates NBD Bank. Emirates NBD Digital Banking Services use the latest technology standards to protect the security of your data and whenever we work with the third parties to provide support services we will require them to observe our privacy standards and to allow us to audit them for compliance.
If you request us to delete your account for the service, except as mentioned below, your Personal Information will be permanently removed from the primary production servers and further access to your Emirates NBD Mobile Application or Online Banking will not be possible. Emirates NBD will also promptly disconnect any connection we had established to your account information and delete all account credentials. If you want to revoke access or request us to delete your account, please visit nearest Emirates NBD Branch.
However, portions of your personal information, in anonymous and aggregate forms, may remain on our production servers indefinitely. We reserve the right to use this aggregate data to improve our service and for other lawful/regulatory purposes and in line with our data retention policies. Your data may also remain on a backup server or media but will be removed within a commercially reasonable period of time. Emirates NBD Bank keeps these backups to ensure our continued ability to provide the service to you in the event of malfunction or damage to our primary production servers. Also, we may need to store your data as required by state or local law or by our regulators or to defend ourselves in any law suit brought by yourself or any third party.