Digital Banking

For your safety, some banking services will only be available through Digital Banking platforms

Important announcement: for your safety, some banking services will only be available through Digital Banking platforms.

For your safety, some banking services will not be available in branches starting March 29th, 2020 and will be available only through Digital Banking platforms. For your convenience, we have made subscription to the Digital Banking services one call away. Call 16664 and subscribe now to bank from home.

Stay safe by avoiding visiting physical spaces, using cash to pay and risk yourself or your loved ones catching the virus. Use our digital channels for a smarter banking experience.

One call to 16664 is all you need to subscribe and use the online banking platforms. Your safety and welfare are our top priority and we are committed to meet all your banking requirements. Start banking remotely anytime from anywhere using our Digital Banking services.

Stay connected at all times: bank anytime from anywhere

List of Digital Services	Mobile Banking	Online Banking	ATM	Phone Banking
Cash Withdrawal	No	No	Yes	No
Cash Deposit	No	No	Yes	No
Fawry Payments	Yes	Yes	Yes	No
Credit Card Payment	Yes	Yes	Yes	Yes
Account Inquiry	Yes	Yes	Yes	Yes
Loans Inquiry	Yes	Yes	No	Yes
Credit Card Inquiry	Yes	Yes	Yes	Yes
Open Sub-Account	Yes	Yes	No	No
Card Services (Activation , Blocking, Pin Change)	Yes	Yes	No	Yes
Open Fixed Deposits (Term deposits & CD's)	Yes	Yes	No	No
Reward Points Redemption (Cash, Voucher)	Yes	Yes	No	Yes
Same Bank Transfer	Yes	Yes	No	No
Own Accounts Transfer	Yes	Yes	Yes	Yes
Domestic Transfer	Yes	Yes	No	No
International Transfer	Yes	Yes	No	No
Cheque Book Issuance	Yes	Yes	No	Yes
Branch Pre-booking	Yes	No	No	No
E-statement Subscription	No	Yes	Yes	No
SMS Banking subscription	No	Yes	No	No
Mobile Number Update	No	No	Yes	No
Early Settlement Request	No	Yes	No	No
Partial Settlement Request	No	Yes	No	No
Request Clearance Letter	No	Yes	No	No
Card E-Commerce Option (Activation / De-Activation)	No	No	No	Yes
E-Statement Request (Account & Credit)	No	No	No	Yes
Debit Card Daily Limit Inquiry	No	No	No	Yes
New Loans Request	Yes	Yes	No	Yes
New Credit Card Request	Yes	Yes	No	Yes

*Important note: please note that you have to visit the nearest branch within 6 months starting from 20/3/2020 to sign the Digital Banking services subscription form.

Digital Banking

For your safety, some banking services will only be available through Digital Banking platforms

Important announcement: for your safety, some banking services will only be available through Digital Banking platforms.

Stay connected at all times: bank anytime from anywhere

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