Inquire about account balance and listen to the last 5 transactions
Request to receive account or credit card e-Statement via e-mail
Transfer funds between your various Emirates NBD accounts
Inquire the loan outstanding balance, installment amount and due date
Request to issue a cheque book and receive it through the branch
Inquire about credit card details
Perform credit card payments
Activate your cards and set PIN codes
What is Emirates NBD Phone Banking?
Emirates NBD Phone Banking is a 24/7 banking service, assisted by an automated IVR (Interactive Voice Response) system.
How do I contact Emirates NBD Phone Banking?
For Personal Banking: Dial 16664 (within Egypt) or +20 2 23661000 (outside Egypt).
Can I use Emirates NBD Phone banking service after the bank working hours/weekends?
Yes, you can access your bank accounts 24/7 even on public holidays and Fridays, either through a phone banking representative or the automated service.
Can Company /Corporate Customers access Phone banking services?
Corporate customers will not be able to access Phone Banking Services. However they can request to be transferred to an agent for assistance at any time.
Who can access the Emirates NBD Phone Banking Service?
All transaction account holders with the exception of Jointly-held Accounts, Minor and Corporate Accounts can access the Emirates NBD Phone Banking Service.
What are the services offered through Emirates NBD Phone Banking?
Debit card / Credit card activation through an automated service
Debit card / Credit card Pin Code change and Pin Code setting through an automated service
Account balance inquiries
Credit card inquiry / balances / amounts due / due date
Loan accounts inquiry / instalment amount / total outstanding balance / due date
Details of the last five transactions for the Credit Card / Personal Accounts
Own account transfers
Credit card Payments
Request statements by Email
Request a Cheque book
Products and Promotions
Speak to an Emirates NBD Phone Banking representative
How do I change my Pin Code number?
You can change your Pin Code number by calling the short number, select the language of your choice, select main menu from the banking menu, enter the 16 digits card number, press the star (*) key to change your pin.
How secure is my Pin Code number?
Your Pin Code number is confidential between you and the bank, and therefore should be kept secure. You should not disclose your Pin Code number to anyone in order to avoid misuse.
What is the maximum amount allowed to be transferred via the Phone Banking Service?
There is no limit for own accounts transfer through the Phone Banking Service.
If I make a fund transfer payment from my savings account to my current account, how soon can I withdraw from an ATM?
You can withdraw the funds from any ATM immediately.
Can I make a transfer from my EGP account to my US$ Account?
Fund transfer is only permissible between your accounts with the same currency.
How do I get the statement if the request is made via Phone Banking Service?
Statement requests made through Phone Banking Service will be sent via email to the registered email address.
How do I redeem my Reward points?
You can call the short number any time to request points redemption through the Emirates NBD Call Center.
How can I update my mobile number?
You can visit your nearest Emirates NBD Branch / ATM to update your mobile number.